Merchant of Finesse
Amex quickly needed for a one-stop-shop, easy to use, multi-region compatible tool for training, presentation, and research of highly detailed, region specific, sensitive information and modelling tools.
Deepend delivered the project using the Deepend Agile process. This meant that while other agencies weren’t able to deliver in the tight timeframe required, Deepend was able to complete the entire project within the six week timeframe, including an additional set of scope added half way through the process.
Delivering on time and on budget were key metrics of success for the Merchant Tool, and Deepend achieved both with great success. As well as this, the key metric of success was uptake from the merchant services team. The tool was launched with applause from the merchant services sales team, who were enthusiastically awaiting the arrival of the knowledge management system that would supersede their outdated approach.